Politika povrata novca

RETURNS & REFUNDS POLICY

Last updated: August 28, 2026

This Policy explains WarmHer's voluntary return and exchange program for U.S. customers. It does not limit rights or remedies that cannot be waived under applicable federal or state law.

1. THIRTY-DAY RETURN REQUEST PERIOD

You may request a return within 30 calendar days after the order is delivered. Email BlackWarm@Home.com with the order number, item, reason for return, and any relevant photographs. A return must be authorized before it is sent.

2. RETURN CONDITION

Unless the item is defective, damaged, or incorrect, it must be unused, unworn, unwashed, complete, and in its original packaging with tags and proof of purchase. We may reduce or deny a voluntary refund where an item has been used or materially diminished, to the extent permitted by law.

3. ITEMS NOT ELIGIBLE FOR VOLUNTARY RETURN

For health, safety, customization, or product-integrity reasons, voluntary returns may be unavailable for personalized or made-to-order goods; perishable goods; opened cosmetics, personal-care, or hygiene-sensitive products; hazardous materials; and items expressly marked final sale before purchase. This exclusion does not remove a remedy required by law for defective, damaged, misdescribed, or incorrect goods.

4. RETURN SHIPPING

For a non-defective voluntary return, the customer pays return shipping and bears transit risk until the authorized return reaches us. If the item is defective, damaged on arrival, or incorrect, contact us before sending it; after review, WarmHer will provide an appropriate return method or other remedy where required.

5. RETURN ADDRESS

Authorized returns are sent to: WarmHer Ltd, 7 Buckingham Palace Rd, London SW1W 0PP, United Kingdom. Do not send a return without authorization. The authorization may include specific carrier, customs, or labeling instructions needed for an international return.

6. EXCHANGES

Exchanges are supported for eligible items, subject to stock availability and authorization. If the requested replacement is unavailable, we may offer a refund or an alternative with your agreement. Price differences and non-defective return shipping are handled as disclosed during the exchange process.

7. REFUNDS

After an authorized return is received and inspected, we will notify you of approval or the reason for any lawful deduction or denial. Approved refunds are issued to the original payment method within 14 days. A bank or payment provider may require additional time to post the credit. Original outbound shipping is not refunded for a non-defective voluntary return unless required by law or expressly agreed.

8. CANCELLATIONS AND UNDELIVERED ORDERS

Contact us promptly to request cancellation before dispatch; cancellation cannot be guaranteed once fulfillment begins. If we cannot ship within the promised time, we will provide the delay and cancellation/refund options required by applicable U.S. law. Rights concerning unauthorized charges, undelivered merchandise, or billing errors remain available under applicable law.

9. CONTACT

WarmHer Ltd
7 Buckingham Palace Rd, London SW1W 0PP, United Kingdom
Email: BlackWarm@Home.com