U.S. CONSUMER RIGHTS

Last updated: August 26, 2026

This page is a plain-language guide, not a waiver or complete statement of law. U.S. federal law and the mandatory law of your state may provide rights in addition to WarmHer's voluntary policies.

TRUTHFUL PRODUCT AND PRICE INFORMATION

Federal and state consumer-protection rules prohibit unfair or deceptive practices. We aim to disclose material product information, the order total, delivery terms, and voluntary return conditions before purchase.

INTERNET ORDER DELIVERY

When a seller cannot ship within the promised time—or generally within 30 days if no time is stated—the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires an appropriate delay notice and the choice to consent to the delay or cancel for a prompt full refund, subject to the rule's terms.

RETURNS AND DEFECTIVE GOODS

The United States does not impose one universal return period for every non-defective online purchase. Our voluntary period is described in the Returns & Refunds Policy. State law may provide separate remedies for defective, damaged, misdescribed, or undelivered goods; those non-waivable rights are not limited.

PAYMENT AND BILLING

Federal and state law may provide procedures for unauthorized charges and certain billing errors. Contact us first so we can investigate, and contact your card issuer or payment provider within its required timeframe if the issue remains unresolved.

PRIVACY

Where an applicable state privacy law covers WarmHer and your request, you may have rights described in our Privacy Policy, including access, correction, deletion, portability, opt-out, or appeal rights. Eligibility and exceptions vary by state.

REVIEWS AND COMPLAINTS

You may share an honest review or report a concern. We do not condition support on suppressing a truthful review. To request assistance, email BlackWarm@Home.com. You may also contact the Federal Trade Commission, your state attorney general, or another competent regulator. We do not represent WarmHer.com as a government or consumer-mediation body.

NO WAIVER

Nothing in WarmHer's Terms or policies excludes a consumer right or remedy that applicable law does not permit us to exclude.