Curated goods for modern living.
Last updated: August 26, 2026
This Policy describes shipping for orders offered to customers in the United States. Delivery is available only to destinations accepted at checkout; publication of this Policy does not promise service to every state, territory, or address.
Orders are sold and dispatched by WarmHer Ltd from 7 Buckingham Palace Rd, London SW1W 0PP, United Kingdom, unless the order confirmation states otherwise.
Orders are normally prepared within 1–2 business days after payment authorization. Weekends, public holidays, address verification, fraud review, high-volume periods, or product availability may affect processing. Processing time is separate from transit time.
Estimated transit is 15–20 business days after dispatch. UPS or another carrier displayed during checkout or in the dispatch notice may be used. Estimates are not guaranteed unless the checkout expressly says otherwise. Remote destinations, customs review, weather, carrier disruptions, and events outside reasonable control may cause delay.
Available shipping services and charges are calculated and displayed before you place the order. Review the checkout total before payment. We do not apply an undisclosed shipping charge after an order is submitted.
We aim to ship within the time stated at checkout or in the order confirmation. If we cannot do so, we will send a delay notice and provide the option to agree to the revised date or cancel the affected order for a prompt full refund, as required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. If no shipping time is stated, the rule generally requires shipment within 30 days unless a different lawful basis applies.
When tracking is available, we send it to the email provided with the order. Carrier scans can take time to appear. Customers are responsible for monitoring the tracking information and promptly reporting a delivery problem.
Please provide a complete and accurate delivery address. Contact us immediately if a correction is needed. We cannot guarantee an address can be changed after dispatch. Additional costs caused by an incorrect address or an unclaimed parcel may be charged where permitted and disclosed.
Applicable taxes or import-related charges that we collect are shown at checkout. Cross-border orders may be subject to customs review, duties, import taxes, brokerage, or other destination charges. Responsibility for a charge depends on the checkout disclosure, delivery terms, and applicable law. We do not represent that every U.S. order is delivered duty paid unless the checkout expressly states that for the order.
Email BlackWarm@Home.com promptly with the order number and, for damage or an incorrect item, clear photographs of the product and packaging. We will investigate with the carrier and provide the remedy required by the order terms and applicable law. Do not discard damaged packaging until instructed.
WarmHer Ltd, 7 Buckingham Palace Rd, London SW1W 0PP, United Kingdom
Email: BlackWarm@Home.com
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